Terms of Service

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Subscriber", "you", or "your") and KEYBOOK A.I PORTAL (License No. 1294837), operating under the brand name "Advocate Box" ("Advocate Box", "Company", "we", "us", or "our"), a company registered in Dubai, United Arab Emirates, governing your access to and use of the Advocate Box law firm management platform located at www.advocatebox.legal, including all related websites, mobile applications, APIs, and services (collectively, the "Platform" or "Service"). BY CLICKING "I ACCEPT", CREATING AN ACCOUNT, OR OTHERWISE ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY (AVAILABLE AT WWW.ADVOCATEBOX.LEGAL/EN/PRIVACY), WHICH IS INCORPORATED HEREIN BY REFERENCE. If you are entering into these Terms on behalf of a law firm, legal department, company, or other legal entity, you represent and warrant that you have the legal authority to bind such entity and its affiliates to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Platform.

2.1 Eligibility Requirements The Platform is designed for licensed legal professionals, law firms, in-house legal departments, and authorized legal support staff. By registering for the Platform, you represent and warrant that: you are at least eighteen (18) years of age, you are a licensed legal professional or are employed by or affiliated with a legal practice or entity, you have the legal capacity and authority to enter into this Agreement, and you have not been previously suspended or removed from the Platform. 2.2 Account Registration You must provide accurate, current, and complete information during the registration process and maintain the accuracy of such information throughout the term of your subscription. You are solely responsible for maintaining the confidentiality of your account credentials. You must immediately notify Advocate Box of any unauthorized use of your account or any other breach of security. 2.3 Account Responsibility You are solely responsible for all activities that occur under your account, including any actions taken by authorized users you add to your account. Advocate Box shall not be liable for any loss or damage arising from your failure to comply with this Section.

3.1 Service Plans Advocate Box offers the available subscription plans on the Platform which can be updated from time to time, each with specified features and limitations. All prices are in United States Dollars (USD) unless otherwise specified. Prices are exclusive of any applicable value-added tax (VAT) or other taxes, which shall be charged in addition where required by law. 3.2 Free Trial We offer a forty-five (45) day free trial of the Professional plan with full feature access. No credit card is required to start the trial. The free trial is available once per User and per organization; any attempt to create multiple accounts to obtain additional trial periods is a violation of these Terms and may result in immediate account termination. 3.3 Post-Trial Subscription Requirement AT THE END OF THE FORTY-FIVE (45) DAY FREE TRIAL PERIOD, YOU MUST SELECT AND SUBSCRIBE TO A PAID PLAN TO CONTINUE USING THE PLATFORM. THERE IS NO FREE TIER OR AUTOMATIC DOWNGRADE. IF YOU DO NOT SELECT A PAID PLAN BEFORE THE TRIAL EXPIRES, YOUR ACCOUNT WILL BE PLACED ON HOLD. THE POST-TRIAL PROCESS IS AS FOLLOWS: a) Advance Notice: We will send you reminder notifications at fifteen (15) days, seven (7) days, three (3) days, and one (1) day before your trial expiration date, prompting you to select a subscription plan. b) Grace Period: Upon trial expiration, you will have a seven (7) day grace period during which you may still log in, select a plan, and subscribe without any interruption to your data or service. During the grace period, all Platform features will remain accessible in read-only mode (no new data entry, uploads, or edits). c) Account On-Hold: If no paid plan is selected by the end of the grace period, your account will be placed on hold. While on hold: (i) you will not be able to access the Platform or any of its features; (ii) your Client Data will be preserved in encrypted storage for a period of sixty (60) days from the date the account is placed on hold; and (iii) you may reactivate your account at any time during the 60-day hold period by subscribing to a paid plan, at which point full access to your data will be restored. d) Data Disposal: If you do not subscribe to a paid plan within sixty (60) days from the date your account is placed on hold (i.e., sixty-seven (67) days after trial expiration including the grace period), your account will be scheduled for permanent closure. All Client Data, including case files, documents, client records, financial records, and any other content uploaded during the trial, will be permanently and irreversibly deleted in accordance with the data retention and disposal procedures set out in our Privacy Policy. Advocate Box shall have no obligation to retain, recover, or provide any data after such deletion. You acknowledge and agree that you bear sole responsibility for selecting a paid plan before the trial and grace period expire, and for exporting any data you wish to retain before the expiration of the on-hold period. Advocate Box shall not be liable for any loss, damage, or inconvenience resulting from the deletion of data pursuant to this Section. 3.4 Trial-to-Paid Conversion Upon subscribing to a paid plan during or after the trial period (but before permanent deletion), your billing cycle will commence from the date of subscription. All data and configurations created during the trial will carry over to your paid subscription, subject to the features and storage allocations of the plan you select. If you select a plan with lower storage than what you consumed during the trial, you will have fourteen (14) days to reduce your storage usage or purchase storage add-ons. 3.5 Price Changes Advocate Box reserves the right to modify subscription prices reasonably. For existing subscribers, price changes will take effect at the start of the next billing cycle following advance written notice. If you do not agree with a price change, you may cancel your subscription before the new price takes effect. 3.6 Taxes You are responsible for all applicable taxes (including VAT) associated with your subscription, except for taxes based on Advocate Box’s net income. If Advocate Box is required to collect or pay taxes on your behalf, such taxes will be added to your invoice.

4.1 Additional Storage If your document storage usage exceeds the allocation included in your subscription plan, you may purchase additional storage in increments as follows: • 10 GB additional storage: $5/month • 50 GB additional storage: $20/month • 100 GB additional storage: $35/month Storage add-ons are billed monthly and will renew automatically with your subscription. You may add or remove storage add-ons at any time through your account settings. Removal of storage add-ons will take effect at the end of the current billing cycle. If removal would result in your stored data exceeding your plan's allocation, you will be required to delete excess files or upgrade your plan before the add-on removal takes effect. Advocate Box shall not be liable for any data loss, corruption, or inaccessibility arising from your failure to manage your storage allocation. You acknowledge and agree that you bear sole responsibility for monitoring your storage usage, ensuring that your selected plan and add-ons are sufficient for your needs, and for maintaining independent backups of any critical Client Data. In the event that your storage usage exceeds your allocation for a continuous period of thirty (30) days without resolution, Advocate Box reserves the right to restrict new uploads and document creation until compliance is achieved. If the excess storage remains unresolved for a fifteen (15) days following such, Advocate Box reserves the right, to delete files on a last-uploaded, first-deleted basis until your storage usage falls within your plan's allocation. Advocate Box shall make reasonable efforts to notify you before any such deletion, but shall bear no liability whatsoever for any loss, damage, claim, or consequence arising from the deletion of data pursuant to this Section, and you hereby waive any and all claims against Advocate Box in connection therewith, without prejudice to any other rights or remedies available to Advocate Box under these Terms. 4.2 Additional Users Additional user seats beyond your plan's allocation may be purchased at the applicable per-user rate corresponding to your current subscription plan (or the then-current published rate as displayed on the Platform at the time of purchase). The per-user pricing shall be determined by and proportional to the plan tier you are subscribed to, and Advocate Box reserves the right to set and adjust per-user rates for each plan independently. Each additional user requires a separate login with unique credentials and may not share access with any other individual. All additional users are subject to the full terms and conditions of this Agreement, including but not limited to the acceptable use obligations, confidentiality provisions, intellectual property restrictions, and data protection requirements set out herein. The subscribing account holder shall be jointly and severally responsible for the acts and omissions of all additional users operating under their account. All storage allocations, document limits, and feature entitlements apply to the account as a whole and are shared across all users within the account, including additional user seats. Additional user seats are billed monthly and will renew automatically with your subscription. You may add additional users at any time, with charges prorated for the remainder of the current billing cycle. Removal of additional user seats will take effect at the end of the current billing cycle, and no prorated refunds shall be issued for the remaining period. Upon removal of an additional user seat, Advocate Box shall deactivate the relevant user's access; however, all Client Data created or uploaded by that user shall remain associated with and accessible through the account, subject to your plan's storage allocation.

5.1 Right to Cancel You may cancel your subscription at any time through your account settings or by contacting support at support@advocatebox.com. Cancellation terms are as follows: • Monthly subscriptions: Cancellation takes effect at the end of the current billing period. No prorated refunds will be issued for the remaining days of the current period. • Annual subscriptions: Cancellation takes effect at the end of the current annual billing period. No prorated refunds will be issued for the remaining months of the annual term, except as required by applicable law or as provided in Section 5.5. 5.2 Downgrade You may downgrade your subscription plan at any time. Downgrades take effect at the start of the next billing cycle. Upon downgrade, features and storage allocations exclusive to your previous plan will no longer be available. If your stored data exceeds the new plan’s storage allocation, you will have thirty (15) days to reduce your storage or purchase add-ons, after which we may restrict uploads until compliance is achieved, and in this regard article 4 will be applied. 5.3 Account Closure You may request permanent closure of your account at any time by contacting support@advocatebox.com. Upon receiving your closure request: a) We will provide a thirty (15) day data retrieval period during which you may export all your data in standard formats by yourself. b) At the end of the 15-day retrieval period, we will begin the permanent deletion of all Client Data, which will be completed within (30) days. c) Account data (billing records, transaction history) will be retained for the minimum period required by applicable UAE commercial and tax laws (currently five (10) years). d) Once deletion is complete, the process is irreversible. We strongly recommend exporting all necessary data before requesting account closure. 5.4 Suspension and Deletion by Advocate Box Advocate Box reserves the right to suspend or restrict access to your account, in whole or in part, if: you fail to pay any amounts when due, you breach any material provision of these Terms, your use of the Platform poses a security risk or may adversely affect other Users or the integrity of the Platform, your account is subject to suspected fraudulent or unauthorized activity, or as required by applicable law, regulation, or court order. We will provide reasonable notice before suspension (except in cases of emergency, security threat, or legal requirement) and will restore access promptly upon resolution of the underlying issue accepted by the Platform. In the event of suspension due to non-payment of subscription fees or any other amounts due under this Agreement, the following escalation process shall apply: a) Initial Notice: Upon the failure of a scheduled payment, Advocate Box will send a payment failure notification to your registered email address and will reattempt the payment within three (3) business days. During this initial period, your access to the Platform shall remain active and unaffected. b) First Suspension: If payment remains outstanding for seven (7) days following the original payment due date, Advocate Box shall suspend your account and restrict access to all Platform features. During suspension, your Client Data shall remain preserved in encrypted storage and no deletion shall occur. You will receive a written notice of suspension detailing the outstanding amount and instructions for payment. c) Continued Suspension and Read-Only Access: If payment remains outstanding for fourteen (14) days following the original payment due date, your account shall be downgraded to read-only mode, permitting you to view and export your Client Data but preventing any new data entry, uploads, edits, or use of AI features. d) Final Notice and Termination Warning: If payment remains outstanding for twenty-one (21) days following the original payment due date, Advocate Box shall send a final notice to your registered main email address stating that your account will be permanently closed and all Client Data will be irreversibly deleted if full payment is not received within nine (9) additional days. e) Permanent Closure and Data Deletion: If payment remains outstanding for thirty (30) days following the original payment due date, Advocate Box shall permanently close your account and initiate the irreversible deletion of all Client Data, including case files, documents, client records, financial records, AI interaction history, and any other content stored on the Platform. Such deletion shall be carried out in accordance with the data retention and disposal procedures set out in our Privacy Policy. Advocate Box shall have no obligation to retain, recover, restore, or provide any data after such deletion, and you hereby waive any and all claims against Advocate Box arising from or related to such deletion. f) Survival of Payment Obligations: The permanent closure of your account and deletion of your data pursuant to this Section shall not relieve you of your obligation to pay all outstanding fees, charges, and amounts due under this Agreement. Advocate Box reserves the right to pursue all available legal remedies for the recovery of unpaid amounts, including referral to collection agencies, reporting to credit bureaus where permitted by law, and commencement of legal proceedings before the competent courts in Dubai, United Arab Emirates. Any costs of collection, including reasonable attorneys' fees and court costs, shall be borne by you. g) Reactivation: Once an account has been permanently closed and data deleted pursuant to sub-section (e) above, the account cannot be reactivated and the data cannot be recovered. Should you wish to use the Platform after permanent closure, you will be required to create a new account and subscribe to a new plan, with no entitlement to any previously stored data, configurations, or account history. You acknowledge and agree that the suspension and termination procedures set out in this Section are fair and reasonable, and that Advocate Box shall not be liable for any loss, damage, claim, cost, or consequence of any kind arising from the suspension, restriction, closure, or deletion of your account or data in accordance with these Terms. 5.5 Refund Policy Refunds are available under the following limited circumstances: • Service Interruption: If the Platform experiences material downtime exceeding seventy-two (72) consecutive hours due to a fault attributable to Advocate Box, a prorated credit will be applied to your account for the affected period. • Billing Error: If you are charged after submitting a valid cancellation request within the required notice period, we will issue a full refund for the erroneous charge. All refund requests must be submitted in writing to support@advocatebox.com within thirty (30) days of the event giving rise to the request.

6.1 Permitted Use You may use the Platform solely for lawful purposes related to your legal practice, including case management, client management, document management, financial tracking, scheduling, and AI-assisted legal research and drafting. 6.2 Prohibited Conduct You shall not: e) Use the Platform for any unlawful purpose or in violation of any applicable law or regulation. f) Attempt to gain unauthorized access to the Platform, other Users’ accounts, or any systems or networks connected to the Platform. g) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform. h) Copy, modify, distribute, sell, lease, or sublicense any part of the Platform or its content. i) Upload or transmit any malicious code, viruses, or harmful content. j) Use the Platform to store or transmit content that infringes any third-party intellectual property rights. k) Use automated systems, bots, or scripts to access or interact with the Platform without our prior written consent. l) Interfere with or disrupt the integrity or performance of the Platform. m) Impersonate any person or entity or misrepresent your affiliation with any person or entity. n) Use the AI features to generate content that is unlawful, fraudulent, misleading, or harmful. 6.3 Data Accuracy You are solely responsible for the accuracy, quality, integrity, legality, and appropriateness of all data and content that you upload, enter, or transmit through the Platform. Advocate Box does not review, verify, or validate Client Data.

7.1 Advocate Box’s Intellectual Property The Platform, including all software, code, algorithms, interfaces, designs, text, graphics, logos, trademarks, and other materials, is the exclusive property of Advocate Box and is protected by UAE and international intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the term of your subscription, solely for your internal business purposes. 7.2 Your Data You retain all ownership rights in and to your Client Data. By uploading data to the Platform, you grant Advocate Box a limited, non-exclusive license to process, store, and display such data solely as necessary to provide the Service to you. This license terminates upon deletion of the data or closure of your account. 7.3 AI-Generated Content Content generated by the Platform’s AI features in response to your queries shall be considered your work product. Advocate Box does not claim ownership over AI-generated outputs. However, AI-generated content is provided "as is" without any warranty of accuracy, completeness, or fitness for a particular purpose, and you assume full responsibility for reviewing, verifying, and using such content. 7.4 Feedback If you provide suggestions, ideas, feedback, or recommendations regarding the Platform ("Feedback"), you grant Advocate Box a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Platform without any obligation or compensation to you.

THE PLATFORM’S AI-POWERED FEATURES, INCLUDING THE AI CHAT ASSISTANT AND SMART DRAFTING TOOLS, ARE PROVIDED AS PRODUCTIVITY AIDS AND DO NOT CONSTITUTE LEGAL ADVICE, LEGAL OPINIONS, OR A SUBSTITUTE FOR PROFESSIONAL LEGAL JUDGMENT. You acknowledge and agree that: o) AI-generated outputs may contain errors, inaccuracies, or omissions and must be independently verified by a qualified legal professional before use. p) The AI features are not trained to provide jurisdiction-specific legal advice and may not reflect the most current laws, regulations, or case precedents. q) You bear sole professional and ethical responsibility for all work product delivered to your clients, regardless of whether AI tools were used in its preparation. r) Advocate Box expressly disclaims all liability for any reliance on AI-generated content or any consequences arising from the use of such content in legal proceedings, client communications, or any other context.

9.1 Confidentiality Obligations Advocate Box acknowledges that Client Data may contain privileged, confidential, and sensitive information protected by attorney-client privilege, work product doctrine, or other legal protections. Advocate Box shall: treat all Client Data as strictly confidential, not access, use, or disclose Client Data except as necessary to provide the Service, implement and maintain security measures consistent with industry standards for protecting legal data, and ensure that all employees and contractors with access to Client Data are bound by confidentiality obligations. 9.2 Data Ownership You are and shall remain the sole owner of all Client Data. Nothing in these Terms shall be construed as transferring any ownership rights in Client Data to Advocate Box. Upon termination of your account, you are entitled to export your Client Data as described in Section 5.3.

10.1 Uptime Commitment Advocate Box targets a Platform availability of ninety-nine point five percent (99.5%) measured on a monthly basis, excluding scheduled maintenance. Scheduled maintenance will be conducted during off-peak hours and communicated at least forty-eight (48) hours in advance, and excluding any issue from any of the third party services. 10.3 Exclusions The uptime commitment does not apply to: scheduled maintenance, force majeure events, failures resulting from your equipment or third-party services, or any suspension or deletion of your account in accordance with these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: s) Advocate Box’s total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the total amount of fees actually paid by you to Advocate Box during the twelve (12) months immediately preceding the event giving rise to the claim. t) IN NO EVENT SHALL ADVOCATE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL; COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES; OR ANY DAMAGES ARISING FROM INTERRUPTION OF SERVICE, LOSS OF USE, OR DATA LOSS, REGARDLESS OF WHETHER ADVOCATE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. u) Advocate Box shall not be liable for any damages, losses, or claims arising from: AI-generated content or your reliance thereon, unauthorized access to your account resulting from your failure to maintain account security, Client Data uploaded by you that is inaccurate, incomplete, or otherwise defective, or any third-party services or integrations.

You agree to indemnify, defend, and hold harmless Advocate Box, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: your use of the Platform, your breach of these Terms, your violation of any applicable law or regulation, your Client Data or any content you upload or transmit through the Platform, your breach of any third-party rights, or any claim by your clients or any third party related to your use of the Platform or AI-generated content.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, ADVOCATE DOES NOT WARRANT THAT: THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS; ANY DEFECTS WILL BE CORRECTED; OR THE RESULTS OBTAINED FROM USE OF THE PLATFORM (INCLUDING AI-GENERATED CONTENT) WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

14.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. 14.2 Dispute Resolution Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts in Dubai, United Arab Emirates. 14.3 Injunctive Relief Nothing in this Section shall prevent either party from seeking interim or injunctive relief from any court of competent jurisdiction to prevent irreparable harm pending the outcome of dispute resolution proceedings.

Advocate Box reserves the right to modify these Terms at any time. Continued use of the Platform after the effective date of modified Terms constitutes your acceptance of the changes. If you do not agree with the modified Terms, you must discontinue use of the Platform and cancel your subscription before the changes take effect.

16.1 Entire Agreement These Terms, together with the Privacy Policy, any notification, terms on the Platform and any applicable SOW, constitute the entire agreement between you and Advocate Box with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, negotiations, representations, and proposals, whether written or oral. 16.2 Severability If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. 16.3 Waiver The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party. 16.4 Assignment You may not assign or transfer these Terms or any rights hereunder without Advocate Box’s prior written consent. Advocate Box may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee assumes all obligations under these Terms. 16.5 Force Majeure Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or telecommunications failures. 16.6 Notices All notices required or permitted under these Terms shall be in writing and shall be deemed delivered when: sent by email to the addresses on record (for notices to you, your registered email; for notices to Advocate Box, support@advocatebox.com), or sent by registered mail or courier to the addresses specified herein. 16.7 Language These Terms are drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail. 16.8 Survival Sections 7 (Intellectual Property), 8 (AI Disclaimer), 9 (Confidentiality), 11 (Limitation of Liability), 12 (Indemnification), 13 (Disclaimers), 14 (Governing Law), and 16 (General Provisions) shall survive termination or expiration of these Terms.